コミュニケーション

アサーティブコミュニケーション【初対面の人との関わり方】

「知らない人と話すときに緊張して、何を話していいのかわからない。」「相手がどんなタイプかわからないから不安」「ビジネス関係がなければ、話せるんだけど」など、初対面の人との会話に、苦手意識を感じている方も多いかと思います。

なぜ苦手なのか、どういう相手が苦手なのか。逆にどういう相手なら平気なのか。自分の症状を分析し、それに合う対処法を選んで、苦手意識を解消しましょう。

①目的をはっきりさせる

まず、相手との位置関係を正しく認識することが大切です。どういう位置関係で、なぜ会っているのか。

その人に、自分は何を伝えたいのか。

相手との位置関係がわかれば、相手のニーズや関心事もおおよそ見当がつくはず。あっている理由や目的が明確なら、伝えるべきポイントや話の優先順位も整理できます。

ビジネスの場合は「自分はこの人にないをしてもらいたいか」をはっきりさせて会話に臨むことが大切です。

例えば、営業で初めて訪問する会社の担当者に、「商品を買ってもらいたいのか」「とりあえず商品のことを理解してもらいたいのか」「自分の会社のことを知ってほしいのか」

相手に取ってもらいたい行動をイメージしながら、何を伝えたらそうしてくれそうか、自分はどんな「win」を相手に提供できそうか考えてから、訪問しましょう。

②相手の話をきちんと聞く

自分の話を聞いてもらうには、まず相手がどんな話なら「聞きたい」か考えてから、話をすることが大切です。

そのためにはまず、相手の話を聞いて、相手のキーワードをたくさん拾うことが大切です。

初対面の会話で拾ったキーワードは、必ず次の機会に活きます。

「作業効率の向上が一番の課題、とおっしゃっていましたよね。今日は御社の効率アップに役立つ商品をお持ちしました。」

きちんと聞いているからこそ「winwin」の提案ができる。相手にとって本当にメリットのある話ができれば聞いてもらえるし、それを実感できれば、初対面の会話にも、必要以上に苦手意識を持つことなく臨めるはずです。

③自己紹介は15秒で

話すより「聞く」ことが大切とお話ししましたが、いきなり聞いても相手も警戒します。まずは自己紹介で、あなたの「win」を本気で考えているということを知ってもらう必要があります。

初対面の自己紹介で伝えるポイント5つ

  1. あなたが相手に関心を持っていることを伝える。
  2. 今日、伝えたいことを相手メリットで予告する。
  3. 相手メリットで、あなたの実績をアピールする。

1.あなたが相手に関心を持っていることを伝える。

今日お会いできたこと、忙しいところ時間を作ってくれたこと、この二つの感謝を伝えます。

「御社の〇〇の商品は、私も〇〇の視点からすごく興味があります」と相手へ関心を持っていることを伝えます。

2.今日、伝えたいことを相手メリットで予告する。

相手が安心してあなたの話が聞けるよう、今日、伝えたいことの内容と所要時間の目安を予告します。ここは相手メリットで予告することが大事です。

「事務の効率化に役立つ商品をご提案します。当社でも一番の売れ筋商品で、多くのお客様にご好評いただいております。」これなら2つのメリットを提示できます。

3.相手メリットで、あなたの実績をアピールする。

「すでに3社に導入していただき、作業時間を4割削減した実績があります。」

など「この人の話なら、聞く価値がありそうだ」と思ってもらえるような実績や経験など、裏付けとなるデータを示すことが大切です。

事前に、相手が目の前にいるつもりで、声に出してリハーサルしていくといいでしょう。15秒しかありませんから、無駄な言葉は入れず、しかし早口にならず、落ち着いた雰囲気で話せるようにリハーサルしておきましょう。

④目の前のゴールに固執しない

しっかり準備したうえで、本番では相手の反応を見ながら、話を広げたり、方向修正したり。

自分の言いたいことをたくさん言うより、相手の言葉を一つでも多く“拾う”ことを心がけましょう。

相手に関心があることを示し、相手にもあなたに関心を持ってもらう。これが初対面のトークのゴールです。

たとえ「ＮＯ」と言われても、がっかりする必要はありません。それは相手の選択「そうなんだ。」とニュートラルに受け止めましょう。

この人に固執せず、別の人に会う、別の方法でゴールを達成する。

自分の本当のゴールが見えてれば、目の前のYESに固執したりＮＯにとらわれて自分を否定されたような気分になることもないはずです。

まとめ

初めから話が上手な人はいません。それぞれ、どうしたら上手くコミュニケーションがとれるのか、尊敬する上司をマネする人や、コミュニケーションを勉強する人、ひたすら自分で練習する人、人それぞれのやり方があるはずです。

自分のやり方を見つけて、その方法に、今回お話したことを、頭に入れながらコミュニケーションを取っていくといいでしょう。まずは、やってみることが大切です。

シェア！

4,419 件のコメント

  • What’s Taking place i’m new to this, I stumbled
    upon this I’ve discovered It absolutely helpful and it has aided me out loads.
    I’m hoping to contribute & assist different
    users like its helped me. Good job.

  • Excellent website you have here but I was curious if you knew of any message boards that cover the same topics discussed here?
    I’d really like to be a part of community where I can get feedback from other experienced people that share
    the same interest. If you have any recommendations, please let me know.

    Appreciate it!

  • Hello outstanding blog! Does running a blog similar to this require a great deal of work?

    I’ve virtually no knowledge of programming but I had been hoping to start
    my own blog soon. Anyways, should you have any ideas
    or techniques for new blog owners please share. I understand this is off subject but I simply needed to ask.
    Kudos!

  • Having read this I believed it was very informative.
    I appreciate you taking the time and effort to put this informative article together.
    I once again find myself personally spending way too much time both reading and leaving
    comments. But so what, it was still worth it!

  • Pretty nice post. I just stumbled upon your blog and wanted to mention that
    I have really loved browsing your blog posts. After all I’ll be subscribing in your feed and I hope you write again very soon!

  • Woah! I’m really digging the template/theme of this blog.

    It’s simple, yet effective. A lot of times it’s very difficult to get that “perfect balance”
    between user friendliness and visual appeal. I must say you have done a excellent job with this.
    Additionally, the blog loads extremely fast for me
    on Internet explorer. Exceptional Blog!

  • Thank you for the auspicious writeup. It in fact
    was a amusement account it. Look advanced to far added agreeable from you!
    By the way, how can we communicate?

  • Hello There. I discovered your blog using msn. This is an extremely neatly written article.
    I will make sure to bookmark it and come back to read extra of your useful information. Thank you for the post.

    I’ll definitely comeback.

  • Hello everybody, here every one is sharing these experience,
    thus it’s good to read this weblog, and I used to pay a quick visit this web site all the time.

  • Just desire to say your article is as surprising.

    The clarity in your put up is just excellent and i
    can assume you are knowledgeable in this subject. Well along with your permission allow me to seize your feed to
    stay up to date with forthcoming post. Thank you 1,000,000
    and please continue the enjoyable work.

  • You’ve made some decent points there. I looked on the web for additional information about the issue and found most individuals will go along with your views on this web site.

  • Pretty nice post. I just stumbled upon your weblog and wanted to say that I’ve really enjoyed surfing around your blog posts. After all I’ll be subscribing in your feed and I am hoping you write again very soon!

  • Nevertheless, it’s all carried out with tongues rooted solidly in cheeks, and everybody has got nothing but absolutely love for their friendly neighborhood scapegoat. In reality, he is not merely a pushover. He is simply that extraordinary breed of person solid enough to take all that good natured ribbing for what it really is.

  • Hello.This article was extremely interesting, particularly since I was searching for thoughts on this subject last couple of days.

  • Wow, marvelous blog layout! How long have you been blogging for?
    you made blogging look easy. The overall look of your website is wonderful, as well
    as the content!

  • I’m truly enjoying the design and layout of your website.

    It’s a very easy on the eyes which makes it much more pleasant
    for me to come here and visit more often. Did you hire out a developer to
    create your theme? Excellent work!

  • You made some really good points there. I checked on the net
    to find out more about the issue and found most people will go along with your views
    on this web site.

  • I take pleasure in, result in I discovered exactly
    what I used to be having a look for. You have ended my
    four day lengthy hunt! God Bless you man. Have a great day.
    Bye

  • Thanks for a marvelous posting! I genuinely enjoyed reading it, you happen to be a great author.I will
    ensure that I bookmark your blog and may come back in the future.
    I want to encourage you continue your great job, have a nice morning!

  • Good post. I study something more difficult on different blogs everyday. It’s going to always be stimulating to learn content material from other writers and observe a little bit one thing from their store. I’d prefer to use some with the content material on my blog whether you don’t mind. Natually I’ll give you a link in your web blog. Thanks for sharing.

  • I favored your idea there, I tell you blogs are so helpful sometimes like looking into people’s private life’s and work.At times this world has too much information to grasp. Every new comment wonderful in its own right.

  • I know this is not exactly on topic, but i have a blog using the blogengine platform as well and i’m having issues with my comments displaying. is there a setting i am forgetting? maybe you could help me out? thank you.

  • I think what you said was very reasonable. But, consider this, suppose you composed a catchier
    post title? I ain’t saying your content is not solid, but what
    if you added a headline that grabbed people’s attention? I mean アサーティブコミュニケーション【初対面の人との関わり方】 – ＷＡＫ産業保健事務所 is
    kinda boring. You might glance at Yahoo’s home page
    and note how they create article headlines to get people to open the links.

    You might try adding a video or a related pic or two to grab people interested about what you’ve got to say.
    Just my opinion, it might bring your posts a
    little bit more interesting.

  • Spot on with this write-up, I truly believe this website requirements a lot much more consideration. I’ll probably be once more to read much much more, thanks for that info.

  • I have to say this post was certainly informative and contains useful content for enthusiastic visitors. I will definitely bookmark this website for future reference and further viewing. cheers a bunch for sharing this with us!

  • My brother suggested I might like this websiteHe was once totally rightThis post truly made my dayYou can not imagine simply how a lot time I had spent for this information! Thanks!

  • When I initially commented I clicked the “Notify me when new comments are added” checkbox and
    now each time a comment is added I get several e-mails with the same comment.
    Is there any way you can remove people from that service?
    Many thanks!

  • Your thing regarding creating will be practically nothing in short supply of awesome. This informative article is incredibly useful and contains offered myself a better solution to be able to my own issues. Which can be the specific purpose MY PARTNER AND I has been doing a search online. I am advocating this informative article with a good friend. I know they are going to get the write-up since beneficial as i would. Yet again many thanks.

  • I loved your idea there, I tell you blogs are so exciting sometimes like looking into people’s private life’s and work. Every new remark wonderful in its own right.

  • Its like you read my mind! You seem to know a lot about this, like you wrote the book in it or something. I think that you can do with some pics to drive the message home a bit, but other than that, this is wonderful blog. A great read. I’ll certainly be back.

  • Thanks pertaining to discussing the following superb written content on your site. I ran into it on the search engines. I will check back again if you publish extra aricles.

  • I wanted to check up and let you know how, a great deal I cherished discovering your blog today. I might consider it an honor to work at my office and be able to utilize the tips provided on your blog and also be a part of visitors’ reviews like this. Should a position associated with guest writer become on offer at your end, make sure you let me know.

  • Im impressed. I dont think Ive met anyone who knows as much about this subject as you do. Youre truly well informed and very intelligent. You wrote something that people could understand and made the subject intriguing for everyone. Really, great blog youve got here.

  • you’re in reality a just right webmaster. The web site loading velocity is incredible. It sort of feels that you’re doing any distinctive trick. In addition, The contents are masterpiece. you’ve performed a great process on this topic!

  • I’ll immediately take hold of your rss feed as
    I can’t in finding your email subscription link or e-newsletter service.
    Do you have any? Please let me know in order that I may just subscribe.
    Thanks.

  • You are so awesome! I don’t think I’ve read through a single thing like that before.
    So great to discover somebody with a few original thoughts
    on this subject. Really.. thanks for starting this up. This site is one thing that’s needed on the web,
    someone with a bit of originality!

  • Wonderful work! This is the type of information that should
    be shared around the web. Shame on Google for now not
    positioning this put up upper! Come on over and consult with my website .
    Thanks =)

  • This blog post is excellent, probably because of how well the subject was developed. I like some of the comments too though I could prefer we all stay on the subject in order add value to the subject!

  • Hey I know this is off topic but I was wondering if
    you knew of any widgets I could add to my blog that automatically tweet
    my newest twitter updates. I’ve been looking for a plug-in like this
    for quite some time and was hoping maybe you would have some experience with something like this.

    Please let me know if you run into anything.
    I truly enjoy reading your blog and I look forward to your new
    updates.

  • I don’t know if it’s just me or if everyone else encountering
    issues with your site. It seems like some of the text in your content are running off the screen. Can someone else please comment and let me know if this is happening
    to them too? This might be a issue with my internet browser because I’ve had this happen previously.
    Appreciate it

    Here is my web site: coupon

  • I had fun reading this post. I want to see more on this subject.. Gives Thanks for writing this nice article.. Anyway, I’m going to subscribe to your rss and I wish you write great articles again soon.

  • If you don’t mind, where do you host your weblog? I am looking for a very good web host and your webpage seams to be extremely fast and up most the time…

  • Does your blog have a contact page? I’m having a tough time locating it but, I’d like to shoot you an email.
    I’ve got some ideas for your blog you might be
    interested in hearing. Either way, great blog
    and I look forward to seeing it expand over time.

  • Hey! Do you know if they make any plugins to assist with SEO?
    I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good results.
    If you know of any please share. Appreciate it!

  • When someone writes an article he/she keeps the plan of a user
    in his/her mind that how a user can understand it. So
    that’s why this article is great. Thanks!

  • The post is absolutely fantastic! Lots of great info and inspiration, both of which we all need! Also like to admire the time and effort you put into your website and detailed info you offer! I will bookmark your website!

  • it is a really nice point of view. I usually meet people who rather say what they suppose others want to hear. Good and well written! I will come back to your site for sure!

  • That’s some inspirational stuff. Never knew that opinions might be this varied. Thanks for all the enthusiasm to supply such helpful information here.

  • We write easy to read books teaching business owners how to build websites and improve their visibility online. A lot of our readers still required additional help, so we decided to offer SEO services in Beverly Hills and the greater Los Angeles area. We have a few best selling books available on Amazon and Barnes & Noble. Our books have helped thousands of people build websites and improve their digital marketing efforts. We have over 200 positive reviews on all of our books, and now we help our readers on a one-on-one basis. We’ve put together a team to help offer SEO and digital marketing services for WordPress and HTML websites. No project is too big or too small. Contact us now to request a free SEO consultation.

  • What i do not realize is in fact how you’re not actually a lot more well-appreciated than you may be now.
    You are very intelligent. You understand therefore significantly
    with regards to this subject, produced me for my part believe it from so many various
    angles. Its like men and women don’t seem to be involved until it’s one
    thing to accomplish with Girl gaga! Your individual stuffs great.
    At all times maintain it up!

  • of course like your web-site however you have to check the spelling on several of your posts. Many of them are rife with spelling problems and I find it very troublesome to tell the reality then again I will surely come back again.

  • If most people wrote about this subject with the eloquence that you just did, I’m sure people would do much more than just read, they act. Great stuff here. Please keep it up.

  • Lewabo is a multicultural inspirational movies website. Enjoy hundreds of inspiring, uplifting, positive family-friendly movies. Action, Thrillers, Romance, Family drama, Kids, Faith, Comedy and more. An entertainment platform for the whole family. African films, American films, films from different countries, Nigerian nollywood films, South african films, Christian movies, Documentaries. Lewabo is good content entertainment. Hundreds of titles. 70% exclusive content.

  • Hey! awesome blog! I happen to be a daily visitor to your site (somewhat more like addict 😛 ) of this website. Just wanted to say I appreciate your blogs and am looking forward for more!

  • Good post. I learn something new and challenging on blogs I stumbleupon on a daily basis.
    It will always be exciting to read content from other writers and
    use something from other sites.

    Feel free to visit my webpage: 2022

  • This is my first time i visit here. I found so many helpful stuff in your website especially its discussion. From the tons of responses on your posts, I guess I am not the only one having all the enjoyment here! keep up the excellent work

  • I’ve read several good stuff here. Definitely worth bookmarking for revisiting. I surprise how much effort you put to make such a magnificent informative site.

  • Great blog here! Additionally your website rather a lot up very fast! What host are you the usage of? Can I get your associate link for your host? I desire my website loaded up as fast as yours lol

  • I truly appreciate this post. I have been looking everywhere for this! Thank goodness I found it on Bing. You have made my day! Thank you again

  • I encountered your site after doing a search for new contesting using Google, and decided to stick around and read more of your articles. Thanks for posting, I have your site bookmarked now.

  • Hey! This is my first visit to your blog! We are a collection of volunteers and starting
    a new initiative in a community in the same niche. Your blog provided us beneficial information to work on. You
    have done a outstanding job!

    Review my web page – tracfone

  • Best American Healthcare University online surgical technician training is far superior to other online Surgical Technician programs because it includes the training, exam review and national certification exams. Register with Confidence and attend a nationally accredited, but affordable program. In just 4 months, you can complete the surgical technician program from the comfort of your home without a loan on your neck. Enroll now at https://www.bestamericanhealthed.com/surgical-technician

  • Easily, the post is really the greatest on this laudable topic. I concur with your conclusions and will thirstily look forward to your future updates. Saying thank will not just be sufficient, for the wonderful c lucidity in your writing. I will instantly grab your rss feed to stay privy of any updates. Solid work and much success in your business enterprise!

  • What i discover troublesome is to find a weblog that may capture me for a minute however your blog is different. Bravo.

  • I’m amazed, I must say. Rarely do I come across a
    blog that’s equally educative and engaging, and without a doubt, you have hit the nail on the head.
    The issue is something not enough men and women are speaking intelligently about.

    I’m very happy I found this during my search for something concerning this.