メンタル不調者へ対応する時の留意点

従業員がメンタル不調を訴えてきたとき、対応の仕方をひとつ間違えると、会社側とメンタル不調者とのトラブルへと発展する可能性もあります。

メンタル不調者の多くは心理的ストレスを抱えている状態なので、周囲への反応等に敏感になっています。

そこで、メンタル不調者へ対応する時のポイントをお伝えします。

メンタル不調者の心理的ストレスの理解

メンタル不調者にとって、症状、病気、今後の治療、就労などの不安などの心理的ストレスが生じ、更なる抑うつ気分や自信喪失などに繋がりやすい。

そんな心理的ストレスがある中、相談をしているという状況をまず理解するという事が大事です。

心理的ストレスの特徴

  • 長期間の病状にともなう心理ストレスはだれでも経験する
  • 心理的ストレス反応として、不安・抑うつ等が生じる
  • 不安・抑うつ等が高まると、下記のような望ましくない影響が生じる
  1. 全般的な生活の質の低下
  2. 治療意欲の低下
  3. 希望が持てず、自分で病気を治す力の低下
  4. 入院・治療期間の長期化
  5. 家族や周囲にもストレス状態が波及する
  6. 抑うつが重症化すると、自殺企図につながる場合もある

気持ちの表出

不安が増大しないためには自分自身でストレス(嫌な気持ち)を自覚し、それを言葉で表出することが大事になります。

そのためには、聞く側の受容共感の姿勢が求められます。

メンタル不調者がきちんと気持ちを表出できると、自分の事を理解してもらえたと安心し、良い関係を築く第一歩になります。

そのためには、聞く側の受容と共感の姿勢が求められます。

聞く側の姿勢のポイント

  • メンタル不調者の言葉に耳を傾ける 批判したり、評価したりせずに受容的に接することが基本
  • 相手の気持ちや気がかりを探り、それを受け止める
  • 相手の話した言葉を言い換えて理解したことを伝える。

メンタル不調者の話を聞いているとき、「わかります。そうですね。」と言っただけではが共感してくれているとは、受け取られません。

共感的受容とは、相手が話した最後の文節を繰り返しながら、あなたの話を理解したと伝えることが必要になります。例えば「そうだったのですね。

例えば「そうだったのですね。今おっしゃった、○○という気持ちを抱えてらっしゃったんですね。話してくれてありがとうございます。」「今までそのような気持ちを誰にも言えなくて辛かったですね。」などと、最後の文節を繰り返し(オウム返し)しながら、理解したことを伝える。

そうすると相手からは「そうなんです。」など肯定的な答えが返ってくるようになります。

相手から「そうなんです。」を引き出せれば良い関係を築けている証にもなります

質問と応答

前途したような、相手の心理的ストレスを理解し、共感的態度で接することは重要ですが、そればかりしていては話が進みません。

会社側としては、「何か原因があるのか?」「これからどうしたいのか?」「治療等はどうなっているのか?」等聞きたい事、これから決めなければならないことが多くあります。

そんなとき、「何が問題だったのか?」「どうしてこうなったのか?」「これからどうしていくのか?」等とはっきりとした答えを迫りながら聞いたのでは、相手のストレスが増すことになります。

はじめは、オープンクエスチョンと言われる「どんなことが大変ですか?」「どんなことで困っていますか?」など、ある程度回答の自由度を保った質問をします。

それから少しずつ、具体的な質問に変えていくと、問題や解決方法がみつかりやすくなります。

質問と応答の仕方のポイント

心配なこと、困っていることをオープンクエスチョンで聞く

「心配なことは何ですか?」 「どんなことで困っていますか?」

次いで、少しずつ質問に焦点をしぼっていく(クローズドクエスチョン)

「もう少し詳しく聞かせてもらえますか?」 「問題は○○ということですか?」 「○○といった対応はどうですか?」 「○○と○○はどちらがいいですか?」自分で選択してもらう。

<まとめ>

メンタル不調は誰もが成る可能性があり、特別な事ではありません。体の調子が悪いように、心の調子が悪くなっている状態です。

メンタル不調者の対応を行うにあたって、少し知識を持って、共感・受容的態度で関われば、相談する側も相談を受ける方も、両方のストレスが少なく、問題点や解決策が見つけやすくなります。

1,926 件のコメント

  • I discovered your weblog site on google and verify just a few of your early posts. Proceed to maintain up the very good operate. I simply further up your RSS feed to my MSN News Reader.

  • Hello there I am so delighted I found your weblog, I really found you by mistake, while I was searching on Google for something else, Anyhow I am here now and would just like to say cheers for a remarkable post and a all round exciting blog (I also love the theme/design), I don’t have time to browse it all at the moment but I have book-marked it and also included your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the superb work.

  • Hello.This article was extremely interesting, particularly since I was searching for thoughts on this subject last couple of days.

  • fantastic post, very informative. I wonder why more of the ther experts in the field do not break it down like this. You should continue your writing. I am confident, you have a great readers’ base already!

  • Great post. I was checking constantly this blog and I’m impressed! Very useful info specifically the last part 🙂 I care for such info much. I was looking for this certain information for a very long time. Thank you and good luck.

  • If you don’t mind, where do you host your weblog? I am looking for a very good web host and your webpage seams to be extremely fast and up most the time…

  • have already been reading ur blog for a couple of days. really enjoy what you posted. btw i will be doing a report about this topic. do you happen to know any great websites or forums that I can find out more? thanks a lot.

  • fantastic post, very informative. I wonder why more of the ther experts in the field do not break it down like this. You should continue your writing. I am confident, you have a great readers’ base already!

  • Hi there! I just wanted to ask if you ever have any trouble with hackers? My last blog (wordpress) was hacked and I ended up losing several weeks of hard work due to no back up. Do you have any solutions to protect against hackers?

  • it is a really nice point of view. I usually meet people who rather say what they suppose others want to hear. Good and well written! I will come back to your site for sure!

  • This is my first time i visit here. I found so many helpful stuff in your website especially its discussion. From the tons of responses on your posts, I guess I am not the only one having all the enjoyment here! keep up the excellent work

  • Appreciation for taking the time to discuss this topic, I would love to discover more on this topic. If viable, as you gain expertise, would you object to updating the website with further information? It is tremendously beneficial for me.

  • I cannot thank you more than enough for the blogposts on your website. I know you set a lot of time and energy into these and truly hope you know how deeply I appreciate it. I hope I’ll do a similar thing person sooner or later.

  • I Am Going To have to come back again when my course load lets up – however I am taking your Rss feed so i can go through your site offline. Thanks.

  • I discovered your weblog site on google and verify just a few of your early posts. Proceed to maintain up the very good operate. I simply further up your RSS feed to my MSN News Reader.

  • That is really fascinating, You’re an excessively skilled blogger. I’ve joined your rss feed and look forward to in the hunt for extra of your magnificent post. Additionally, I’ve shared your website in my social networks!

  • Hey! awesome blog! I happen to be a daily visitor to your site (somewhat more like addict 😛 ) of this website. Just wanted to say I appreciate your blogs and am looking forward for more!

  • Great write-up, I am a big believer in placing comments on sites to inform the blog writers know that they’ve added something advantageous to the world wide web!

  • I wanted to check up and let you know how, a great deal I cherished discovering your blog today. I might consider it an honor to work at my office and be able to utilize the tips provided on your blog and also be a part of visitors’ reviews like this. Should a position associated with guest writer become on offer at your end, make sure you let me know.

  • This is an awesome entry. Thank you very much for the supreme post provided! I was looking for this entry for a long time, but I wasn’t able to find a honest source.

  • However, it is virtually all done with tongues rooted solidly in cheeks, and everyone has absolutely nothing but absolutely love for his or her friendly neighborhood scapegoat. The truth is, he is not just a pushover. He is basically that special variety of person strong enough to take all of that good natured ribbing for exactly what it is.

  • Pretty impressive article. I just stumbled upon your site and wanted to say that I have really enjoyed reading your opinions. Any way I’ll be coming back and I hope you post again soon.

  • It sounds like you’re creating problems yourself by defining this as such a comprehensive, almost unknowable problem. Isn’t that self-defeating?

  • Good day! This is my first comment here so I just wanted to give a quick shout out and say I really enjoy reading through your articles. Can you recommend any other blogs/websites/forums that cover the same subjects? Thanks a lot!

  • Bordados Madrid es la tienda de los bordados, especialistas en todo tipo de personalización mediante bordado e impresión, ya sean forras, sudaderas, toallas, ropa laboral, tanto en el bordado personalizado como, en el bordado industrial.

  • Appreciation for taking the time to discuss this topic, I would love to discover more on this topic. If viable, as you gain expertise, would you object to updating the website with further information? It is tremendously beneficial for me.

  • pharmacie bordeaux cours pasteur pharmacie quizac brest pharmacie beaulieu laplante , therapie comportementale et cognitive charente maritime pharmacie vernet avignon . pharmacie bailly chaussures pharmacie de garde aujourd’hui saint maur des fosses pharmacie beaulieu herault pharmacie de bailly romainvilliers .
    therapie comportementale et cognitive sommeil therapies biologiques pharmacie woippy , traitement zona ophtalmique pharmacie ouverte bourges , pharmacie lafayette tolosane pharmacie aix en provence corsy pharmacie bailly tours Cherche Repaglinide moins cher, Repaglinide bon marchГ© Ou acheter du Repaglinide 2 mg Repaglinide pharmacie Suisse Acheter Repaglinide en pharmacie Suisse. pharmacie lafayette le puy therapie comportementale et cognitive guadeloupe

  • While this issue can vexed most people, my thought is that there has to be a middle or common ground that we all can find. I do value that you’ve added pertinent and sound commentary here though. Thank you!

  • Lewabo is a multicultural inspirational movies website. Enjoy hundreds of inspiring, uplifting, positive family-friendly movies. Action, Thrillers, Romance, Family drama, Kids, Faith, Comedy and more. An entertainment platform for the whole family. African films, American films, films from different countries, Nigerian nollywood films, South african films, Christian movies, Documentaries. Lewabo is good content entertainment. Hundreds of titles. 70% exclusive content.

  • American Crisis Prevention and Management Association Management of Assaultive Behavior (MAB) certification course can be conveniently done online or in the classroom. Also known as AB 508 certification training, mab certification online or managing aggressive behavior is a training for healthcare professionals, teachers, law enforcement agents., and other individuals that come in contact with potential aggression. Nurses, doctors and other healthcare professionals receive CE credits at the end of the course. Enroll now at https://crisispreventionmanagement.com/mab-management-of-assaultive-behavior

  • This is valuable stuff.In my opinion, if all website owners and bloggers developed their content they way you have, the internet will be a lot more useful than ever before.

  • Hello this is kinda of off topic but I was wondering if blogs use WYSIWYG editors or if you have to manually code with HTML. I’m starting a blog soon but have no coding knowledge so I wanted to get advice from someone with experience. Any help would be enormously appreciated!

  • Thanks , I’ve recently been searching for info about this topic for ages and yours is the best I have discovered so far. But, what concerning the bottom line? Are you certain concerning the source?

  • Thank you a lot for sharing this with all folks you actually recognize what you’re speaking about! Bookmarked. Please additionally visit my site =). We can have a hyperlink trade contract among us!

  • I dont think I’ve read anything like this before. So good to find somebody with some original thoughts on this subject. cheers for starting this up. This blog is something that is needed on the web, someone with a little originality.

  • Best American Healthcare University online surgical technician training is far superior to other online Surgical Technician programs because it includes the training, exam review and national certification exams. Register with Confidence and attend a nationally accredited, but affordable program. In just 4 months, you can complete the surgical technician program from the comfort of your home without a loan on your neck. Enroll now at https://www.bestamericanhealthed.com/surgical-technician

  • However, it is virtually all done with tongues rooted solidly in cheeks, and everyone has absolutely nothing but absolutely love for his or her friendly neighborhood scapegoat. The truth is, he is not just a pushover. He is basically that special variety of person strong enough to take all of that good natured ribbing for exactly what it is.

  • Thank you, I have just been searching for information about this topic for ages and yours is the greatest I’ve discovered till now. But, what about the conclusion? Are you sure about the source?

  • Thanks for some other great post. Where else may anybody get that kind of information in such an ideal method of writing? I’ve a presentation next week, and I am at the look for such information.

  • Appreciation for taking the time to discuss this topic, I would love to discover more on this topic. If viable, as you gain expertise, would you object to updating the website with further information? It is tremendously beneficial for me.

  • Having read this I believed it was extremely enlightening.
    I appreciate you finding the time and effort to put this content together.
    I once again find myself spending way too much time both
    reading and commenting. But so what, it was still worthwhile!

  • Hi there, You’ve done a great job. I’ll definitely digg it and personally suggest to my friends.
    I am sure they’ll be benefited from this web site.

  • When I originally left a comment I seem to have clicked on the -Notify me when new comments are added- checkbox
    and from now on each time a comment is added I recieve 4 emails with the
    same comment. Perhaps there is a way you can remove me from that service?
    Cheers!

  • I’m really enjoying the theme/design of your blog. Do you ever run into any browser compatibility issues?
    A handful of my blog audience have complained about my site not working correctly in Explorer but looks great in Chrome.

    Do you have any advice to help fix this problem?

  • Simply desire to say your article is as astounding. The clearness in your post is simply excellent and i can assume you’re an expert on this subject.
    Well with your permission let me to grab your RSS feed
    to keep updated with forthcoming post. Thanks a million and please keep up the gratifying work.

  • Interesting blog! Is your theme custom made or
    did you download it from somewhere? A theme like yours with a few simple tweeks would really
    make my blog jump out. Please let me know where you got your theme.
    With thanks

  • There are no limits on who may purchase a dedicated server, so you can run a gaming server,
    host a website, backup your data, construct a VPN server,
    create virtual machines, operate a private mail server, etc.

  • This is the perfect web site for anybody who hopes
    to find out about this topic. You realize a whole lot its
    almost hard to argue with you (not that I personally will need to…HaHa).
    You certainly put a new spin on a topic that’s been written about
    for a long time. Great stuff, just great!

  • Great beat ! I would like to apprentice even as you amend your website, how
    can i subscribe for a blog site? The account helped me a appropriate deal.
    I were a little bit acquainted of this your broadcast offered vibrant transparent idea

  • I feel that is among the such a lot important
    info for me. And i am satisfied reading your article.
    However should commentary on few common things, The website style is great, the articles is actually nice : D.
    Just right process, cheers

  • Great goods from you, man. I’ve understand
    your stuff previous to and you are just too wonderful.
    I really like what you have acquired here, really like what you are
    saying and the way in which you say it. You make it enjoyable and you still care for to keep it wise.
    I can’t wait to read far more from you. This is actually a great web site.

  • Thanks a bunch for sharing this with all people you really recognize what you are talking about! Bookmarked. Kindly also seek advice from my web site =). We can have a link alternate contract between us!

  • Im impressed. I dont think Ive met anyone who knows as much about this subject as you do. Youre truly well informed and very intelligent. You wrote something that people could understand and made the subject intriguing for everyone. Really, great blog youve got here.

  • I am “regarded as a major impact in the mainstreaming of pretty porn”, and credited with helping to make
    the genre financially viable in 2019. And I have produced and performed in a number of MILF hardcore filmsd already.

    I said in a new 2019 interview, “I believe pretty porn is a new motion of adult fimls business. I believe I’ve started something special.”

  • Great blog you’ve got here.. It’s difficult to find high quality writing like yours
    these days. I honestly appreciate people like you! Take care!!

  • Attractive section of content. I just stumbled upon your blog and in accession capital to assert that I acquire actually enjoyed
    account your blog posts. Any way I will be subscribing to
    your feeds and even I achievement you access consistently fast.

  • Pretty portion of content. I just stumbled upon your site and in accession capital tto
    claim that I acquire inn fact lovsd account your weblog posts.
    Any way I’ll be subscribing on your augment or even I achievement you access consistently rapidly.

    web site

  • Hello, i believe that i noticed you visited my weblog
    thus i got here to go back the choose?.I’m trying to find issues to improve my site!I suppose its
    ok to make use of some of your ideas!!

  • Hello would you mind letting me know which webhost you’re
    utilizing? I’ve loaded your blog in 3 completely different internet browsers and I must say
    this blog loads a lot quicker then most. Can you suggest a good web hosting provider at a reasonable price?
    Many thanks, I appreciate it!

  • Good day! This is kind of off topic but I need some help from an established blog.
    Is it tough to set up your own blog? I’m not very techincal
    but I can figure things out pretty quick. I’m thinking about making my own but I’m not sure where to start.
    Do you have any tips or suggestions? Many thanks

  • I all the time used to study post in news papers but now as I am
    a user of net therefore from now I am using net for content, thanks to web.

  • Wonderful site you have here but I was wanting to know if you knew of any forums that cover the same topics talked about in this article?
    I’d really like to be a part of online community where I can get feedback from other knowledgeable people that
    share the same interest. If you have any suggestions, please let me know.
    Kudos!

  • Thanks a lot for sharikng this with all people you really recognize
    what youu are speaking about! Bookmarked. Kindly additionally
    consult with my webb site =). We will have a liink change agreement among
    us
    homepage

  • Magnificenmt site. Plenty οf usefᥙl info here.
    І’m ѕending it to sοme buddies ans additionally sharing іn delicious.
    And naturally, tһank yoս for your sweat!

  • Heya are using WordPress for your blog platform? I’m new to the blog world but I’m trying to get started and
    set up my own. Do you need any html coding knowledge
    to make your own blog? Any help would be really appreciated!

  • I worked as a model and host for Playboy TV subcompany shortly before debuting in pretty
    porn movies. I was discovered on an episode of Hot Night Pussies.
    Also, I entered the adult film industry in 1999 and did
    my first scene successfully.
    In 2007, I took a one-year hiatus from performing, during which I continued feature dancing, and returned in the summer of 2009 to xxx movies projects.

  • Hello very cool website!! Guy .. Excellent .. Wonderful ..

    I’ll bookmark your web site and take the feeds also?
    I’m satisfied to seek out so many useful information here within the
    publish, we need develop extra strategies in this regard, thanks for sharing.
    . . . . .

  • Hi there, i read your blog from time to time and i own a similar one
    and i was just curious if you get a lot of spam remarks?
    If so how do you stop it, any plugin or anything you can advise?
    I get so much lately it’s driving me insane so any
    support is very much appreciated.

  • This is the right web site for anyone who would like to understand this topic.
    You understand a whole lot its almost tough to argue with you
    (not that I actually will need to…HaHa). You certainly
    put a brand new spin on a subject that has been discussed for a long time.

    Wonderful stuff, just wonderful!

  • Fantastic blog you have here but I was wondering if
    you knew of any discussion boards that cover the same
    topics talked about here? I’d really like to be a part
    of online community where I can get comments from other experienced people that
    share the same interest. If you have any suggestions, please let me know.
    Cheers!

  • Hey I know this is off topic but I was wondering if you knew of any widgets I could add to my blog that automatically tweet
    my newest twitter updates. I’ve been looking for a plug-in like this for quite some time and was hoping maybe you would have some
    experience with something like this. Please let me know if you run into anything.
    I truly enjoy reading your blog and I look forward to your new updates.

  • naturally like your web-site however you have to take a
    look at the spelling on several of your posts.
    A number of them are rife with spelling issues and I find
    it very bothersome to inform the truth on the other hand I will definitely come back again.

  • This is the perfect webpage for anybody whho wants to
    understand this topic. You realize so much its almost hard too argue with you (not that I really will need to…HaHa).
    Yoou certtainly put a new spin on a topic that has been written about
    for years. Grewt stuff, just great!

    Also visit my web-site; помогите

  • I too recommend Transferwise. Its very fast and reliable.
    the rates they offer are the best so far and is
    same as in xe . Best thing is they are transparent about the fees
    and no hidden charges. I was using bank to bank before always less, not the rates they display.
    But with transferwise things are so different.
    Try once to believe. If you click on the link below you will
    get your first transfer for free : http://www.transferwise.com/chandra

  • First of all I would like to say awesome blog! I had a quick question that I’d like to ask if you
    do not mind. I wass curious to find out how
    you center yourself and clear your mind prioor to writing.
    I have hhad a difficul time clearing mmy mind in getting my thoughts out there.

    I truly do take pleasure in writing however it just seems like the first 10
    to 15 minutes are wasted just trying tto figure out how to begin. Anyy suggestions or hints?
    Many thanks!

  • First of all I would like to say awesome blog! I had a quick question that I’d like
    to ask if you do not mind. I was interested tto find out how you
    center yourself and clear your head prior to writing.
    I’ve had a difficult time claring my thoughts iin getting
    my ideas out. I truly do take pleasure in writing but it just seems like the first 10 tto 15
    minutes are wasted just trying to figure ouut how to begin. Any recommendations or tips?

    Thanks!

  • hello there and thank you for your info – I’ve certainly picked up something new from
    right here. I did however expertise some technical points using this website, as I experienced to reload the web site lots of times previous to I could get it to
    load correctly. I had been wondering if your web host is OK?

    Not that I am complaining, but sluggish loading instances times will often affect your placement
    in google and can damage your high-quality score if advertising and marketing with Adwords.
    Anyway I am adding this RSS to my e-mail and can look out
    for much more of your respective interesting
    content. Ensure that you update this again soon.

  • I’m partial to blogs and i actually respect your content. The article has actually peaks my interest. I am going to bookmark your site and preserve checking for new information.

  • Heya! I know this is somewhat off-topic however I had to ask.
    Does building a well-established website like yours require
    a lot of work? I’m completely new to writing a blog but
    I do write in my journal every day. I’d like to start a blog so I will be able to share my
    experience and views online. Please let me know if you
    have any kind of suggestions or tips for new aspiring bloggers.
    Appreciate it!

  • Spot on with this write-up, I actually assume this website needs far more consideration. I will in all probability be once more to learn rather more, thanks for that info.

  • The post is absolutely fantastic! Lots of great info and inspiration, both of which we all need! Also like to admire the time and effort you put into your website and detailed info you offer! I will bookmark your website!

  • Spot on with this write-up, I actually assume this website needs far more consideration. I will in all probability be once more to learn rather more, thanks for that info.

  • Wow, amazing blog layout! How long have you been blogging for? you made blogging look easy. The overall look of your site is great, as well as the content!

  • Pretty impressive article. I just stumbled upon your site and wanted to say that I have really enjoyed reading your opinions. Any way I’ll be coming back and I hope you post again soon.

  • If you don’t mind, where do you host your weblog? I am looking for a very good web host and your webpage seams to be extremely fast and up most the time…

  • خرید ساعت suunto 9 و خرید ساعت کاسیو و خرید ساعت seiko 5 و
    خرید ساعت 3 پایه و خرید ساعت فانتزی

  • I don’t even understand how I finished up right here, but
    I believed this post was once good. I do not realize who you are but certainly you are going to a well-known blogger in the event you aren’t already.
    Cheers!

  • What’s up everybody, here every person is sharing these know-how, thus it’s pleasant to read this weblog, and I used to visit this website
    daily.

  • Having read this I believed it was very enlightening.
    I appreciate you spending some time and energy to put this article together.
    I once again find myself spending way too much
    time both reading and leaving comments. But so what, it
    was still worthwhile!

  • Wonderful blog! Do you have any tips for aspiring writers?
    I’m hoping to start my own blog soon but I’m a little lost on everything.
    Would you suggest starting with a free platform
    like WordPress or go for a paid option? There are so many choices out there that I’m completely confused
    .. Any recommendations? Thanks!

  • Magnificent web site. A lot of useful info here. I’m sending it to
    some friends ans additionally sharing in delicious.
    And naturally, thanks to your sweat!

  • I’m curious to find out what blog platform
    you are working with? I’m experiencing some small security
    issues with my latest blog and I’d like to find something more risk-free.

    Do you have any recommendations?

  • Woah! I’m really enjoying the template/theme of this website.

    It’s simple, yet effective. A lot of times it’s very difficult to
    get that “perfect balance” between usability and appearance.
    I must say that you’ve done a awesome job with this.
    In addition, the blog loads super quick for me on Opera.
    Superb Blog!

  • Excellent site you have here but I was curious if you knew
    of any forums that cover the same topics talked about here?
    I’d really love to be a part of online community where I can get advice from other knowledgeable individuals that share the same interest.

    If you have any recommendations, please let me know. Many
    thanks!